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Petroleum Service Department Dispatcher-

Job Duties:

· Performs daily routing of field service work orders using established workforce management system.

· Provides coordination of schedules and directs work of Dispatchers in absence of Manager; works closely with Manager to administer the Dispatch function.

· Manages technician routes using established workforce management system to ensure customer commitments are met (i.e. install and service calls)

· Interprets data from the established workforce management system to identify current and potential scheduling problems.

· Tracks network trouble and repair. Provides telephone assistance and support to Technicians during troubleshooting and repair.

· Makes suggestions and recommendations to Supervisors and Manager in an effort to continually improve customer service operations.

· Maintain and manage a positive work environment by interacting in a professional and polite manner with guests, team members, and park management.

· Participates in feedback sessions with management to improve service level performance at customer sites, including high incidence.

· Utilize systems to assign work, reassign work or balance work ensuring technicians are busy at all times.

· May recommend to management improvements in procedures to improve customer service.

· Addresses any customer issues and/or provides resolution to problems that are within the scope of work or will, otherwise, engage management for help

· Confirm all dispatched calls are complete/incomplete via workforce management system prior to submittal to accounts receivable.

· Work closely with accounts receivable.

· Work closely with parts department for inventory management, vehicle inventory restock and material orders.

Job Requirements:

· Extensive product knowledge or the ability to obtain product knowledge.

· Demonstrated ability to make decisions, learn quickly, think rationally and exercising good judgment. Work effectively in a diverse team environment.

· Excellent computer skills; able to navigate multiple programs and windows at once. Comfortable in multi-screen environment.

· Outstanding communication skills; strong ability to communicate effectively and professionally via e-mail, telephone and SMS.

· Solid ability to pay close attention to every detail.

· Good knowledge of basic computer programs such as Microsoft Word, Excel, and data entry

· Very good verbal and written communication skills, capable of operating common office equipment, and computer-literacy should include basic keyboard data entry

· Solid ability to be results-oriented- taking initiative to make things happen, accepts accountability and has a “can do” attitude. MUST BE MOTIVATED.

· Solid ability to work in a team environment along with the ability to work independently with minimal supervision.

· Solid ability to exercise good judgment and discretion in selecting methods and techniques for obtaining solutions.

· High School Diploma or GED required. Two (2) year degree or three (3) years’ experience preferred.

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